topic Wifi dropping out in Broadband

Wifi dropping out

HARDD01 — Fri, 07 Feb 2025 17:37:55 GMT

Hi Recently got Sky Broadband over last couple of weeks I have to reboot my router virtually every day. Can't download internet , can't open pages on apps on phones and sometimes cant connect to Internet at all or when it does it buffers. I have Fibre 500 and everything tests ok so I don't understand. Thanks Dave

Re: Wifi dropping out

Greenfingers001 — Sat, 08 Feb 2025 09:28:22 GMT

Hi there HARDD01 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi dropping out

Lisa-P1987 — Mon, 10 Feb 2025 10:23:31 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks