topic Re: GRE/firewall/router protocol in Broadband

GRE/firewall/router protocol

Mari0 — Fri, 31 Jan 2025 10:32:36 GMT

The connection with Sky Broadband is not allowing Generic Routing Encapulation protocol pakets which are required for me to use for work. Did anyone had same issue?

Re: GRE/firewall/router protocol

TimmyBGood — Fri, 31 Jan 2025 10:39:52 GMT

@Mari0

Are you using a white Max Hub?

Re: GRE/firewall/router protocol

Mari0 — Sun, 02 Feb 2025 12:13:19 GMT

Hi @TimmyBGood,

Thx for reaching out.

Yes, I do.

I tried to log via Gateway but limited access and via the app it's no really helpful.

Lmk of you have a solution for me!

Mari0

Re: GRE/firewall/router protocol

TimmyBGood — Sun, 02 Feb 2025 12:22:11 GMT

@Mari0

It's typically the Sky deployment of Map-T IPv4 address sharing to the Max Hub which causes problems for business applications: you'll need to log an individual issue with Sky for this to be removed from your circuit.

Re: GRE/firewall/router protocol

Mari0 — Sun, 02 Feb 2025 12:30:09 GMT

Yeah I thought about it and I was hoping sky will give me a contact from this community post.

I guess I will need to call them as I couldn't find a email support.

Thank you very much for your help!

Re: GRE/firewall/router protocol

TimmyBGood — Sun, 02 Feb 2025 12:37:15 GMT

@Mari0

I've escalated your initial post, so hopefully you'll get an invitation to an online chat. Typically this would be more productive than talking to the more general support teams who aren't necessarily aware of the issue.

Re: GRE/firewall/router protocol

Lisa-P1987 — Sun, 02 Feb 2025 12:50:50 GMT

Thanks for escalating this. We’ve sent Mari0 an invite to chat.

Re: GRE/firewall/router protocol

Mojorisin — Fri, 07 Feb 2025 17:31:06 GMT

I have the same problem as Mari0. I had new Sky Max Hub fitted this week and my daughter can no longer access her work's VPN, which is obviously causing major issues. Any help would be welcome