topic Re: Broadband outage in Broadband

Broadband outage

Hedgieboy — Fri, 07 Feb 2025 13:51:36 GMT

Hi do know when my broadband will be fix as I be 24hrs with broadband which is a disgrace

Re: Broadband outage

caesarome — Fri, 07 Feb 2025 13:54:43 GMT

As customers here who help each other we can not answer this.

So the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is if no help give Sky a call to report it to them.

Re: Broadband outage

jamesn123 — Fri, 07 Feb 2025 14:15:47 GMT

@Hedgieboy

Broadband is not a 24/7 guaranteed service. Being without it for 24hrs is far from a disgrace. The standard fault fix SLA from Openreach is 2 working days after the fault is reported. If you need a broadband service that has a higher SLA you should opt for a business grade line.

Re: Broadband outage

Daniel0210 — Fri, 07 Feb 2025 14:26:53 GMT

@Hedgieboy wrote:

which is a disgrace

@Hedgieboy
In the UK two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault.