topic Re: No internet in Broadband

No internet

Chatsworth2022 — Fri, 07 Feb 2025 10:37:37 GMT

To be honest really frustrated. I have no internet connection and haven't had for nearly a week. I am paying for a service that this regularly happens. I am too busy to keep trying to reach someone. I need to have a phone number or ideally someone to call me. I wish to cancel my monthly payment as really not getting what I pay for. So disappointed.

Re: No internet

Chatsworth2022 — Fri, 07 Feb 2025 10:38:36 GMT

What discussion!!!!!

Re: No internet

GD1 — Fri, 07 Feb 2025 10:42:05 GMT

@Chatsworth2022 No one can or will call you on the back of a community post made from an unlinked account.

In case you're not aware this is a customer helps customer community. No one here has mentioned a discussion, so you're likely responding to an automated reply from the community when you created this post/discussipon.

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.