topic Re: Technical difficulties?? in Broadband

Technical difficulties??

tigercub58 — Wed, 18 Sep 2024 13:07:50 GMT

I've been trying to sign up to a 500 Mbps Fibre contract as a new user for the last hour. Have tried 3 different browsers but all I ever get is... "Sorry, we're having technical difficulties Unfortunately, we have not been able to proceed with your order. Please try again later."

Any ideas?

Re: Technical difficulties??

cookiemonsteruk — Wed, 18 Sep 2024 13:12:46 GMT

@tigercub58

Contact sky to place your order as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

Re: Technical difficulties??

tigercub58 — Wed, 18 Sep 2024 13:16:14 GMT

Thanks. Getting ready for a school run now so will have a go later...

Re: Technical difficulties??

tigercub58 — Fri, 20 Sep 2024 05:42:22 GMT

@cookiemonsteruk

Thanks for the link. Finally got the order in and switrching over on 2nd October now. Glad this community and people like you exist!

Re: Technical difficulties??

ROI354 — Fri, 07 Feb 2025 10:35:37 GMT

It's been months since this question was posted and it still doesn't work.

Phoning means not being able to use a cashback site for a deal. Will their site EVER work??

Re: Technical difficulties??

Malibusteve1 — Thu, 03 Apr 2025 02:10:54 GMT

So if u call to place the order cause it keeps crashing out like it has for me like 10 times every time I tried last few days.. I won't get the Quidco cashback.. seems sus

Re: Technical difficulties??

Neil198 — Tue, 01 Jul 2025 11:17:55 GMT

I have exactly the same problem as the OP and when I call Sky, they offer me a deal with a much higher price and say that they can't do anything about the "Sorry, we're having technical difficulties. Unfortunately, we have not been able to proceed with your order. Please try again later." problem.

'I can't offer you the online price, because we are not online' is the answer I get, to which I respond: "But I am trying to complete it online, and your systems wont let me. All I want you to do is fix your 'technical difficulties' so that I can sign-up!"

What a waste of time!

Re: Technical difficulties??

Raymondo13 — Tue, 18 Nov 2025 13:55:58 GMT

I am having the same issues

Re: Technical difficulties??

JimM1 — Tue, 18 Nov 2025 15:55:18 GMT

@Raymondo13 See your other post!