topic Re: Issue since upgrading router in Broadband

Issue since upgrading router

Tdm.I — Mon, 03 Feb 2025 19:41:40 GMT

I have just recently upgraded the router to the new white one. Now I keep losing the network connection. I have reset both the q box and the mini q box but it still keeps dropping off. When I turn on the TV upstairs it is working for seconds then freezes and loses its connection. Does anyone have any suggestions as to what I can do next. I though it would be a simple swap over and restart the boxes. They are all connecting to the new router and the new codes/passwords entered.

Re: Issue since upgrading router

Addie15 — Tue, 04 Feb 2025 08:22:33 GMT

Hi there, @Tdm.I. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Issue since upgrading router

Addie15 — Thu, 06 Feb 2025 10:19:55 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Issue since upgrading router

Tdm.I — Thu, 06 Feb 2025 17:01:15 GMT

Openreach have fixed a fault outside however mini box will not keep connection to WiFi. We have reset everything time and time again but everything tv is turned off and then put back on its lost it again. What is the issue?

Re: Issue since upgrading router

Tom-W19 — Fri, 07 Feb 2025 09:08:09 GMT

Hi @Tdm.I

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147