topic Toshiba laptop not detecting new Sky Max white broadband in Broadband

Toshiba laptop not detecting new Sky Max white broadband

Kate2507 — Thu, 06 Feb 2025 22:04:19 GMT

Tried to connect Toshiba laptop to new router but is not seeing new hub both via WiFi and cable. All other devices connected no problem via WiFi, but not laptop. Looks like blind laptop seeing all my neighbours routers but not mine.

I have REALTEK RTL8723AE Wireless LAN 802.11n PCI-E NIC with all drivers updated.

IPv6 disabled, band only 2.4GHz, reduced WAP 2.

Any ideas?

Re: Toshiba laptop not detecting new Sky Max white broadband

TimmyBGood — Thu, 06 Feb 2025 22:11:30 GMT

@Kate2507

With a white Max Hub you may need to reduce the wireless security level from WPA3-T to WPA2-PSK using the Hub settings in the My Sky app.

I'd note 802.11n is rather antique...

Re: Toshiba laptop not detecting new Sky Max white broadband

Kate2507 — Thu, 06 Feb 2025 22:26:38 GMT

Thanks for replay, I did lower settings to WPA2-PSK

Nothing helps. Not seeing router on cable either

Would 802.11ac be better than 802.11n?

Re: Toshiba laptop not detecting new Sky Max white broadband

Kate2507 — Thu, 06 Feb 2025 22:29:17 GMT

For Toshiba Satellite C850-1MC which network adapter would be compatible?

Re: Toshiba laptop not detecting new Sky Max white broadband

TimmyBGood — Thu, 06 Feb 2025 22:46:24 GMT

@Kate2507

I think that model is something over a decade old: which operating system is it running?

Re: Toshiba laptop not detecting new Sky Max white broadband

Kate2507 — Thu, 06 Feb 2025 22:51:06 GMT

@TimmyBGood

Currently on Windows 10 with replaced hard drive SSD and 16gb ram

Yes, laptop itself is from 2011-12 if I remember correctly but still running good for domestic use

Re: Toshiba laptop not detecting new Sky Max white broadband

Chrisee — Fri, 07 Feb 2025 06:57:21 GMT

@Kate2507 have you thought of buying a USB wireless adapter to use instead of the built-in card?