topic Another broadband outage in S43 area in Broadband

Another broadband outage in S43 area

SLH2 — Thu, 06 Feb 2025 20:25:23 GMT

Once again our broad band is running at less than 100bps. Can't game or stream due to poor speed. I know it's "a third part issue" but I pay Sky to provide it. I expect what I pay for not an excuse that it's someone else's fault. If I say someone else is paying my bill this month as you've not provided the service, you wouldn't accept it why should we?

get a grip Sky..... get to the bottom of why the broadband service is so poor here.

Re: Another broadband outage in S43 area

Daniel0210 — Thu, 06 Feb 2025 20:30:33 GMT

@SLH2

I'm afraid you're just venting your frustration to other customers here and Sky won't respond to your post.

Re: Another broadband outage in S43 area

SLH2 — Thu, 06 Feb 2025 20:36:39 GMT

Thank you,

I know that but I feel the need to vent.

i thought it may encourage others to join in from my area to gauge the size of the issue.

it always feels like it's just me when I call SKY.

and, to be fair, I Had real issues with EE too so swapped to Sky ...... frying pan / fire ?

Re: Another broadband outage in S43 area

Daniel0210 — Thu, 06 Feb 2025 20:38:55 GMT

@SLH2

If the speed is poor then it's not an 'outage'.

Re: Another broadband outage in S43 area

SLH2 — Thu, 06 Feb 2025 21:01:51 GMT

True.

its been off all day and is now running at a poor speed.

im guessing its an exchange issue and therefore down to Openreach but it doesn't change the fact I pay for a service that I don't get.