topic WiFi drops out several times a day in Broadband

WiFi drops out several times a day

Lisa1901 — Thu, 06 Feb 2025 16:43:11 GMT

My WiFi drops out several times a day for 2-3mins at a time. Have had 3 engineers (2 openreach, 1 sky) each blaming the other for the issue . Sky say problem is outside, Openreach say it's inside, have had a new router since Saturday and no improvement! WiFi started playing up in December and had previously been fine for years before that.

Not sure what to do next?

Re: WiFi drops out several times a day

Tom-W19 — Fri, 07 Feb 2025 09:07:17 GMT

Hi @Lisa1901

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147