topic Re: WiFi speed in Broadband

WiFi speed

Praful1 — Wed, 05 Feb 2025 16:14:46 GMT

Hello

New to sky , speed is super slow

Re: WiFi speed

Addie15 — Thu, 06 Feb 2025 10:36:11 GMT

Hi there, @Praful1. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi speed

sparkyspark — Thu, 06 Feb 2025 11:33:14 GMT

Upgraded to Sky Fibre 300 meg on the 22nd January 2025, was okay to start with but now the fibre speeds have dropped as per screen shot, been in touch with Sky Tech Support who have said it's a Sky Network issue and it's unusable as constantly buffering now.

Still in my 31 days cancellation period so will be moving if it's not sorted this week. Last 8 days speeds 49.8 35.5 18.7 29.6 37.0 69.5 35.6 32.1 Was better off on the 40 meg connection on the old copper line system, been with sky for years and terrible service from Sky on this fault.

Re: WiFi speed

Greenfingers001 — Thu, 06 Feb 2025 13:51:06 GMT

Hi there @sparkyspark , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi speed

Praful1 — Wed, 19 Feb 2025 12:38:28 GMT

Unfortunately our wifi continues to give problems to us with Slow Speed and Dropping consisently. We have had 2 engibeers visit us but still no improvement whatsoever. In fact it is probably worsee.

What do I do ?? Any suggestions?

Thanks

Praful