topic Re: Wifi keeps dropping in Broadband

Wifi keeps dropping

Cazmum1 — Sun, 12 Jan 2025 15:04:25 GMT

Every day my WiFi broadband drops and I get no Internet and my TV stops working as I have the sky go box that connects via the Internet.

It's been happening on and off all different times of the day. It's not good enough when you pay for a service that constantly stops working.

Re: Wifi keeps dropping

Tom-W19 — Mon, 13 Jan 2025 11:10:07 GMT

Hi @Cazmum1

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi keeps dropping

Addie15 — Tue, 04 Feb 2025 08:29:20 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Wifi keeps dropping

Cazmum1 — Tue, 04 Feb 2025 08:40:01 GMT

I would like this to be escalated please as this is still helping

Re: Wifi keeps dropping

Tom-W19 — Tue, 04 Feb 2025 11:23:00 GMT

Hi @Cazmum1

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi keeps dropping

Addie15 — Thu, 06 Feb 2025 11:30:15 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.