topic Re: Disable SIP-ALG in Broadband

Disable SIP-ALG

Adamw17 — Wed, 15 Jan 2025 15:32:09 GMT

I need to disable SIP-ALG on my Sky Hub Max to ensure there's no issues with VOIP.

There doesnt seem to be an option for this to be disabled on the user side. Can I please have some assistance

Re: Disable SIP-ALG

Lisa-P1987 — Thu, 16 Jan 2025 09:17:11 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disable SIP-ALG

Zico — Thu, 16 Jan 2025 09:19:06 GMT

Hi, I have the same issue and cannot see any ALG option under Advanced settings. Help too please? Thanks

Re: Disable SIP-ALG

Chrisee — Thu, 16 Jan 2025 09:23:35 GMT

@Zico do you have a white Sky hub if so can you post the current firmware version it is running. Log into the hub's web interface at 192.168.0.1 and sign inusingbthe username admin and the default wifi password and look at the software link The line requiredcstart SR213

Re: Disable SIP-ALG

Zico — Thu, 16 Jan 2025 09:27:00 GMT

Yes, white Max box. SR213 - DSL software version- A2pvfbK048i.d28d.

Re: Disable SIP-ALG

Zico — Thu, 16 Jan 2025 09:29:47 GMT

Sorry...SR213_7.91s3_PROD_sey

Re: Disable SIP-ALG

Zico — Thu, 16 Jan 2025 10:20:10 GMT

@Chrisee is it possible to escalate my SIP ALG issue too please? My wife needs her phone VOIP activated for work purposes ASAP. Thanks in advance.

Re: Disable SIP-ALG

Lisa-P1987 — Fri, 17 Jan 2025 12:04:18 GMT

We are still looking to help you Adamw17 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Disable SIP-ALG

Adamw17 — Fri, 17 Jan 2025 14:48:22 GMT

Hi Lisa,

Can you please re-escalate

Thank you

Re: Disable SIP-ALG

Lisa-P1987 — Fri, 17 Jan 2025 15:00:51 GMT

Hi there Adamw17 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Disable SIP-ALG

Icky2 — Mon, 20 Jan 2025 11:10:51 GMT

I also need help with this can somebody call me to help turn my sip alg off please

Re: Disable SIP-ALG

Chrisee — Mon, 20 Jan 2025 11:20:31 GMT

@Icky2 if you have a black Sky hub the setting is in the web interface see https://helpforum.sky.com/t5/Broadband-Talk/Accessing-your-router-settings-page-192-168-0-1/ba-p/2649511

If you have the white hub then it is possible you need the firmware rolled back by Sky somplease confirm if thst applies.

Re: Disable SIP-ALG

Icky2 — Mon, 20 Jan 2025 13:55:32 GMT

No option for this as I have the white router. Just spoke to tech support who say they are unable to access advanced settings to look into map t issues. Only been back with sky for last 6 months seriously considering changing providers if this is not resolved

Re: Disable SIP-ALG

Icky2 — Mon, 20 Jan 2025 14:05:52 GMT

DSL Software Version:A2pvfbK048i.d28d

Software Image Name:SR213_7.9p1s3_PROD_sey

Advanced Services:SR213

this is the software I'm on can anybody help me as wife can not make or receive calls working from home. I've already changed mapt to 1:1 but this has not worked

Re: Disable SIP-ALG

Chrisee — Mon, 20 Jan 2025 16:39:27 GMT

@Icky2 I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Disable SIP-ALG

DarrenHamill — Mon, 20 Jan 2025 16:49:24 GMT

Hi- Can I be added to this forum also as i am having the same issues?

Re: Disable SIP-ALG

Chrisee — Mon, 20 Jan 2025 16:55:09 GMT

@DarrenHamill can confirmyou have the white Sky hub?

Re: Disable SIP-ALG

Lisa-P1987 — Mon, 20 Jan 2025 16:56:51 GMT

Thanks for escalating this. We’ve sent Icky2 an invite to chat.

Re: Disable SIP-ALG

DarrenHamill — Mon, 20 Jan 2025 17:05:32 GMT

yes-

Re: Disable SIP-ALG

DarrenHamill — Wed, 22 Jan 2025 11:00:13 GMT

@Lisa-P1987 can you add me to the chat also as I have the same problems