topic Re: Broadband Speed below guarantee in Broadband

Broadband Speed below guarantee

Alan_Currie — Mon, 03 Feb 2025 15:22:25 GMT

Since Jan 9 2025 broadband speed below guarantee and connection issues intermittently with Sky Q and Sky Q mini box. I have tried ALL the suggestions but no improvement. I just want to speak to a PERSON. How can I get proper help?

Re: Broadband Speed below guarantee

Addie15 — Tue, 04 Feb 2025 08:15:28 GMT

Hi there, @Alan_Currie. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband Speed below guarantee

Addie15 — Thu, 06 Feb 2025 10:15:54 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Broadband Speed below guarantee

Shadow-77 — Sun, 22 Jun 2025 20:14:57 GMT

Broadband speed below minimum speed sky **bleep** can get to speak to anyone there help is **bleep**

Broadband below guaranteed speed

Shadow-77 — Sun, 22 Jun 2025 20:26:58 GMT

Only got 17.7 broadband speed sky says that OK when min guaranteed speed 18.7 can get to speak to anyone to sort it out. Second time had problems first sent engineer changed hub then OK can get yo speak to anyone sky **bleep** when you want to speak to anyone they don't want you to communicate with them when you have a problem make it almost impossible

Re: Broadband Speed below guarantee

JimM1 — Sun, 22 Jun 2025 20:30:38 GMT

@Shadow-77 About the speeds from sky.

https://www.sky.com/help/articles/broadband-speeds-explained

Re: Broadband below guaranteed speed

Daniel0210 — Mon, 23 Jun 2025 04:22:25 GMT

@Shadow-77

Thousands of customers manage to call Sky daily. What's happening when you call, or have you left it until the call centres have closed for the day?

Re: Broadband below guaranteed speed

TimmyBGood — Mon, 23 Jun 2025 08:06:12 GMT

@Shadow-77 wrote:

min guaranteed speed 18.7

That indicates a lengthy or poor copper line: Sky and any other Openreach ISP is likely to offer early release from a minimum term rather than expect Openreach to improve the situation prior to the arrival of FTTP.

@Shadow-77 wrote:

Only got 17.7 broadband speed

Still well above the Universal Service Obligation of 10Mbs