Broadband not working

ChanelleSmith — Thu, 06 Feb 2025 08:11:12 GMT

Hey, I had my broadband installed yesterday, woke up this morning and it isn't working, have done all the plugging out etc, any help would be great! Is this normal?

Re: Broadband not working

Doc5907 — Thu, 06 Feb 2025 11:12:37 GMT

@ChanelleSmith wrote:
Hey, I had my broadband installed yesterday, woke up this morning and it isn't working, have done all the plugging out etc, any help would be great! Is this normal?

@ChanelleSmith

To begin with try checking if there are any outages in your area using following link.

https://www.sky.com/servicechecker

If this shows no issues you could try running the line test at the following link.

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

topic Broadband not working in Broadband

Broadband not working

Re: Broadband not working