https://helpforum.sky.com/t5/Broadband/No/m-p/4902908#M464911 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4323880">@Nato1</a>&nbsp;<BR />If you haven’t done it already use the below link to check to see if there are any outages nearby <A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />(This should determine if there's an identified fault affecting multiple households)<BR /><BR />If there aren't any then try running the line test here <BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR />If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline). <BR /><BR />Any engineer visit that’s required is likely to be delayed due to the disruption from the recent storms.</P> Wed, 05 Feb 2025 20:16:28 GMT Daniel0210 2025-02-05T20:16:28Z https://helpforum.sky.com/t5/Broadband/No/m-p/4902905#M464910 <P>Hi we don't have any internet connect can you please advise</P> Wed, 05 Feb 2025 20:10:04 GMT https://helpforum.sky.com/t5/Broadband/No/m-p/4902905#M464910 Nato1 2025-02-05T20:10:04Z https://helpforum.sky.com/t5/Broadband/No/m-p/4902908#M464911 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4323880">@Nato1</a>&nbsp;<BR />If you haven’t done it already use the below link to check to see if there are any outages nearby <A href="https://www.sky.com/servicechecker" target="_blank">https://www.sky.com/servicechecker</A><BR />(This should determine if there's an identified fault affecting multiple households)<BR /><BR />If there aren't any then try running the line test here <BR /><A href="https://www.sky.com/help/articles/broadband-diagnostic-start" target="_blank">https://www.sky.com/help/articles/broadband-diagnostic-start</A><BR />You can also run the test via the MySky app on a mobile data connection.<BR /><BR />Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.<BR /><BR />If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline). <BR /><BR />Any engineer visit that’s required is likely to be delayed due to the disruption from the recent storms.</P> Wed, 05 Feb 2025 20:16:28 GMT https://helpforum.sky.com/t5/Broadband/No/m-p/4902908#M464911 Daniel0210 2025-02-05T20:16:28Z