topic Landline fault???? in Broadband

Landline fault????

walterm3533 — Wed, 05 Feb 2025 18:51:22 GMT

Had open reach installing fast broadband from pavement to entrance to my house for sky to install broadband max at a later date . The work took place on Monday and landline has been off since .sky customer service says they can't book a return engineer to get landline sorted as it's an ongoing job .so I will be without a landline for 14 days what's this nonsense all about .

Re: Landline fault????

Chrisee — Thu, 06 Feb 2025 08:03:16 GMT

@walterm3533 unfortunately where Openreach are switching a service from being delivered over the copper phone line to a full fibre line they can on rare occasions stop the copper service early where for example they use the old copper cable to pull the new fibre cable through a duct. It shouldn't happen but where it does it is impossible to get the old service restored while you are waiting for the new installation to be completed.

Re: Landline fault????

walterm3533 — Thu, 06 Feb 2025 10:46:07 GMT

Thanks for your information on this. This was helpful.x