topic Broadband weak in parts of the house in Broadband

Broadband weak in parts of the house

Davidheath1 — Wed, 05 Feb 2025 12:18:50 GMT

Hello, I've just recently had a new Sky max router and the signal in parts of the house are quite weak. It was a little weak with the previous router but it's weaker still with the new one. For example, my phone will often be using 4g instead of the WiFi because it's not getting the signal or it will drop out of a teams call. It's a small 4 bed house which is new build with thin walls. Grateful for some help

Re: Broadband weak in parts of the house

Tom-W19 — Thu, 06 Feb 2025 09:02:16 GMT

Hi @Davidheath1

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147