topic Terrible service in Broadband

Terrible service

RAYhobson — Wed, 05 Feb 2025 11:34:41 GMT

Been waiting since 5th Jan for my broadband and a phone line to be set up they are quotting 3 months what a joke I have contacted the call centre most days and have been sent around the world with promises that never happen

Re: Terrible service

RAYhobson — Wed, 05 Feb 2025 11:42:11 GMT

I just want someone to call be back I need HELP

Re: Terrible service

Daniel0210 — Wed, 05 Feb 2025 11:47:50 GMT

@RAYhobson

No one will call you back. Sky won't know who you are anyway as your Community log-in name is not connected to any Sky account you may have. You need to periodically call Sky to see if there's a earlier slot due to a cancellation but the installation is determined by Openreach not Sky.

Re: Terrible service

RAYhobson — Wed, 05 Feb 2025 12:06:53 GMT

Thank you, It is for my dad who is 84 and does not understand what is happening yes open reach did come and have said it will be 3 month has virgin has took out a copper wire, But thank you for your help