Broadband issues

WayneF1 — Wed, 05 Feb 2025 11:30:49 GMT

My broadband goes on a daily basis and I work from home and I'm paying for a service which dosent work.

Re: Broadband issues

Daniel0210 — Wed, 05 Feb 2025 11:36:04 GMT

I presume you mean it goes off?

If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline). Remember that wfh brings no additional support or earlier appointment.

Any engineer visit that’s required is likely to be delayed due to the disruption from the recent storms.

topic Broadband issues in Broadband

Broadband issues

Re: Broadband issues