topic WiFi connection in Broadband

WiFi connection

Danielle138 — Tue, 04 Feb 2025 21:52:40 GMT

I wish to better the WiFi & connection quality as our gadgets are really slow and only have one bar on each others devices.

Re: WiFi connection

Lisa-P1987 — Wed, 05 Feb 2025 11:16:09 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi connection

Lisa-P1987 — Fri, 07 Feb 2025 11:24:52 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: WiFi connection

Danielle138 — Fri, 07 Feb 2025 18:41:10 GMT

Yes please I want to better the WiFi as we have to many glitches on gadgets & where things freeze so constantly having to turn it all off & back on again. Also with have 5 or 6 gadgets using the same WiFi seems to be slowing it down.

I await your earliest reply.

I've only been a customer for a few months & it seems to be causing alot of upset in the household.

Thanks

Re: WiFi connection

Greenfingers001 — Sat, 08 Feb 2025 09:34:09 GMT

Re: WiFi connection

Lisa-P1987 — Mon, 10 Feb 2025 10:25:02 GMT

We are still looking to help you Danielle138 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks