topic Internet is down voice and Internet is lighting orange. I've turn it off for 45mins and still the sa in Broadband

Internet is down voice and Internet is lighting orange. I've turn it off for 45mins and still the sa

Anabelle29 — Tue, 04 Feb 2025 16:11:33 GMT

My wifi is not working

Re: Internet is down voice and Internet is lighting orange. I've turn it off for 45mins and still th

GD1 — Tue, 04 Feb 2025 16:13:11 GMT

@Anabelle29 First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Internet is down voice and Internet is lighting orange. I've turn it off for 45mins and still th

Chrisee — Tue, 04 Feb 2025 16:14:18 GMT

@Anabelle29 run the service checker in the My Sky app overca mobile connection which should tell you if Sky arexaware of an issue affecting your line if they aren't call them to report the fault.

Re: Internet is down voice and Internet is lighting orange. I've turn it off for 45mins and still th

Anabelle29 — Tue, 04 Feb 2025 16:17:18 GMT

Hi thanks for the tips. I've tried doing all that it says looks good for both but still not working 😕