topic Re: Boradband in Broadband

Boradband

wayhesaxo — Tue, 04 Feb 2025 11:34:39 GMT

Return

Re: Boradband

Daniel0210 — Tue, 04 Feb 2025 11:37:27 GMT

@wayhesaxo wrote:

Return

A one word thread title and a one word post doesn't give us a lot to go on. Have you a question fellow customers can help with?

Re: Boradband

wayhesaxo — Tue, 04 Feb 2025 11:38:39 GMT

Hi yes I got a text message regarding sending back my sky equipment but not sure what they saying as I never got told to return

Re: Boradband

Daniel0210 — Tue, 04 Feb 2025 11:40:17 GMT

@wayhesaxo

So if you've recently cancelled Sky Broadband Sky should send out returns packaging near the end of any cancellation period (which is 14 days for Broadband) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Boradband

wayhesaxo — Tue, 04 Feb 2025 11:41:51 GMT

Hi no I have not cancelled my sky account

Re: Boradband

caesarome — Tue, 04 Feb 2025 11:45:28 GMT

Have you made any changes recently from changing your broadband package or did you receive a new broadband hub ?

Re: Boradband

Daniel0210 — Tue, 04 Feb 2025 11:45:31 GMT

@wayhesaxo

In that case you'll need to call Sky to ascertain why you've received a text asking for the return of equipment.

Re: Boradband

wayhesaxo — Tue, 04 Feb 2025 11:48:05 GMT

Ok many thanks