topic Re: Outage in Broadband

Outage

LaylaW — Mon, 03 Feb 2025 20:11:01 GMT

Storm damaged fibre cable to home. 10 days of back and forth with sky and outreach. Sky debying accountability and won't book an engineer to replace it (says they can't?) Other neighbours still have Internet. No logged outages in the area either. Who can I contact that won't read from a script and actually listen to me amd help me resolve the false report of an outage or get me an engineer booked

Re: Outage

Chrisee — Tue, 04 Feb 2025 07:24:43 GMT

@LaylaW I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Outage

Addie15 — Tue, 04 Feb 2025 08:33:59 GMT

Hi there! Thank you for escalating this. We have sent an invite to @LaylaW.