topic Re: WiFi down in Broadband

WiFi down

Cp2024 — Mon, 03 Feb 2025 21:44:20 GMT

Just bought a movie and now the WiFi is down, it's been intermittent all day. I expect a refund. Thank you

Re: WiFi down

caesarome — Mon, 03 Feb 2025 22:41:54 GMT

@Cp2024

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is if no help give Sky a call to report it to them.

Re: WiFi down

Daniel0210 — Tue, 04 Feb 2025 02:45:26 GMT

@Cp2024 wrote:

the WiFi is down, it's been intermittent all day. I expect a refund.

@Cp2024

And I'm afraid refunds are not issued where the fault is intermittent or if it is short lasting.