topic WiFi issues. Slow speed or no connection in Broadband

WiFi issues. Slow speed or no connection

Mike328 — Mon, 03 Feb 2025 18:22:54 GMT

We've still got slow WiFi or drop outs since we've had our one extender disc sent. We were promised multiple extenders and an engineers visit when we signed up. We require an engineer to visit to ensure we hast fast speeds and good signal strength throughout the entire house.

Re: WiFi issues. Slow speed or no connection

Addie15 — Tue, 04 Feb 2025 08:19:54 GMT

Hi there, @Mike328. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: WiFi issues. Slow speed or no connection

Addie15 — Thu, 06 Feb 2025 10:18:57 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.