topic Re: Left sky and wasnt expecting a bill in Broadband

Left sky and wasnt expecting a bill

Deb88 — Mon, 03 Feb 2025 09:40:54 GMT

Hi, I left sky at the end of my contract period and thought that billing was monthly in advance so wasnt expecting a bill this month, went to check on my bills and its says the page is locked so i cant view of my bills for the past 2 years, does anyone know how to fix this without having to phone and be on hold forever? Thank you

Re: Left sky and wasnt expecting a bill

caesarome — Mon, 03 Feb 2025 09:42:41 GMT

@Deb88

Whst date did you leave Sky and what was the date of this bill ?

Did you leave Sky by giving them 14 days notice to cancel your broadband or by signing up to another provider ?

Re: Left sky and wasnt expecting a bill

Deb88 — Mon, 03 Feb 2025 09:45:29 GMT

Hi, I cant see my bill to see the date it comes up with a restricted message. I gave over 14 days notice and left on the last day of my contract period, Thanks for responding

Re: Left sky and wasnt expecting a bill

Chrisee — Mon, 03 Feb 2025 13:17:59 GMT

@Deb88 Sky prepare direct debits 14 days beforectge money is taken for the following month so its not unusual to be devited after noticecis given. A credit will becaplliedcto your account and the money repaid but thst requires Skybyonstill have your direct debit details. If you want the credit faster givecthem a call.

Re: Left sky and wasnt expecting a bill

Deb88 — Tue, 04 Feb 2025 09:30:47 GMT

Thank You, Ill give them a wee call 🙂