topic Re: WiFi issue in Broadband

WiFi issue

Shelle9569 — Sat, 01 Feb 2025 10:59:58 GMT

My WiFi isn't working , I've unplugged it and restarted it but still no luck , I checked on this site and it's saying my WiFi is ok but it isn't

Re: WiFi issue

caesarome — Sat, 01 Feb 2025 13:47:25 GMT

It is difficult for us to know what you have done so apologies if you have already tried this.

The first thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: WiFi issue

Shelle9569 — Mon, 03 Feb 2025 08:20:42 GMT

Thank you for your response , turns out I have a fault on my line , engineer is coming tomorrow ,