topic Re: New max hub issues in Broadband

New max hub issues

Graham35a — Sun, 02 Feb 2025 10:19:02 GMT

My sky q box and mini boxes connect to my new hub then drop out after two minutes, any suggestions?

Re: New max hub issues

Addie15 — Mon, 03 Feb 2025 08:10:06 GMT

Hi there, @Graham35a. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: New max hub issues

sea+dog — Fri, 21 Feb 2025 23:59:09 GMT

I just connected my Sky max today and My 2 mini boxes would not connect. Tried everything to no avail. Finally worked out that you have to re-pair directly to the Qbox by pressing the wps on the MainQ box and on the mini and after 2 mins box paired hoorah. Repeated on second mini and again it connected. Hope this helps. So frustrating that this was not on simple instruction sheet