topic Re: Problems with connectivity on GL55 in Broadband

Problems with connectivity on GL55

EllaPearce — Mon, 03 Feb 2025 07:31:45 GMT

Any issues at GL56 ? Charging point stopped last night and the connection keeps on dropping

Re: Problems with connectivity on GL55

GD1 — Mon, 03 Feb 2025 08:04:49 GMT

@EllaPearce First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

Re: Problems with connectivity on GL55

Daniel0210 — Mon, 03 Feb 2025 08:17:42 GMT

@EllaPearce

There have been problems in Gloucestershire in the last couple of days

https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/td-p/4899519

Re: Problems with connectivity on GL55

EllaPearce — Mon, 03 Feb 2025 08:23:40 GMT

Thank you for your replay .
Service checker is not working and it shows there is a broadband problem since 03:15 😕