topic No internet in Broadband

No internet

Katie_peeps — Mon, 03 Feb 2025 03:58:49 GMT

All tested and no internet connection reset all equipment it's saying a wifi issue

have put tv on and tv saying no internet connection and the tv is a wired connection

Re: No internet

Daniel0210 — Mon, 03 Feb 2025 05:39:50 GMT

There is apparently an issue in the Doncaster area, and in Gloucestershire if you're in those areas. Otherwise, if it's happening at the time you've posted it's possibly maintenance related. This is done overnight to minimise disruption as most customers are asleep. If it's not back up by the time the phone lines reopen call Sky to report it.

Re: No internet

caesarome — Mon, 03 Feb 2025 05:40:24 GMT

@Katie_peeps

It could be that maintenance has been taking place so if it still isn't working throughout the day that give this a try:

The first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker

If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.