topic Re: Problems since yesterday but WiFi saying good? in Broadband

Problems since yesterday but WiFi saying good?

Eloise3 — Sun, 02 Feb 2025 16:03:45 GMT

WiFi is not working, devices cannot connect, stating WiFi is off when its plugged in and on with 4 green lights? We've reset it, turned it off, restarted devices, etc, left it till the morning to see if it would resolve itself but nope, any ideas? Thank you 🙂

Re: Problems since yesterday but WiFi saying good?

LithiumTigress — Sun, 02 Feb 2025 16:15:48 GMT

I've had problems since yesterday too, getting worse passed hour, internet keeps going off

Re: Problems since yesterday but WiFi saying good?

Nixnsox2 — Sun, 02 Feb 2025 16:29:18 GMT

I have the same issues.

Re: Problems since yesterday but WiFi saying good?

Eloise3 — Sun, 02 Feb 2025 17:00:54 GMT

Super annoying, trying to get an answer from them is difficult also!

Re: Problems since yesterday but WiFi saying good?

Eloise3 — Sun, 02 Feb 2025 17:02:01 GMT

Do we just wait it out?

Re: Problems since yesterday but WiFi saying good?

Lmmv_5 — Sun, 02 Feb 2025 19:48:32 GMT

I've had the same problem, super frustrating.

Re: Problems since yesterday but WiFi saying good?

emma0953 — Sun, 02 Feb 2025 20:44:08 GMT

Same problem

Re: Problems since yesterday but WiFi saying good?

Ck23 — Sun, 02 Feb 2025 20:52:50 GMT

Same issue here

Re: Problems since yesterday but WiFi saying good?

Daniel0210 — Sun, 02 Feb 2025 20:54:45 GMT

If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

Any engineer visit that’s required is likely to be delayed due to the disruption from the recent storms.