topic Re: Broadband not working in Broadband

Broadband not working

Mandy16 — Sun, 02 Feb 2025 14:55:57 GMT

Broadband not working have been through settings etc and switching off and on still not working???

Re: Broadband not working

Daniel0210 — Sun, 02 Feb 2025 15:01:28 GMT

@Mandy16
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

Any engineer visit that’s required is likely to be delayed due to the disruption from the recent storms.

Re: Broadband not working

DJClash — Sun, 02 Feb 2025 15:04:47 GMT

I'm having similar issues with mine. WiFi keeps dropping out and coming back. Service checker says no faults and everything is as it should be

Re: Broadband not working

Daniel0210 — Sun, 02 Feb 2025 15:07:09 GMT

@DJClash

Have you followed the steps in post 2?

Re: Broadband not working

Mandy16 — Tue, 04 Feb 2025 08:02:26 GMT

Thanks all sorted now