topic Re: Pon in Broadband

Pon

DDMURPH — Thu, 30 Jan 2025 19:47:35 GMT

Can anyone help me, my Pon light is off and I have tried plugging on/off and resetting. I tried contacting Sky but no reply yet.

Re: Pon

Greenfingers001 — Fri, 31 Jan 2025 14:24:55 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Pon

Lisa-P1987 — Sun, 02 Feb 2025 14:56:57 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Pon

Haze7 — Tue, 13 Jan 2026 13:48:42 GMT

Hi, I am having the same issue. Power and Lan are green but no PON light

Re: Pon

JimM1 — Tue, 13 Jan 2026 16:44:36 GMT

@Haze7 Not knowing what you have ONT wise, you need to call sky dial 150 from your landline if it is working, or the same from a sky Mobile!

Re: Pon

Haze7 — Wed, 14 Jan 2026 10:41:04 GMT

Have neither a landline or sky mobile but got an engineer to come down by calling their 03 number ending in 2525. They replaced a cable and now it works.