topic Re: Broken open reach plug in Broadband

Broken open reach plug

ZN1 — Sun, 02 Feb 2025 13:42:51 GMT

We have been having work done on our new property. Realised our hub was no longer connecting and the modem had no lighting. Found that the plug pins had snapped. How can I get another open reach power cable?

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Re: Broken open reach plug

TimmyBGood — Sun, 02 Feb 2025 14:03:15 GMT

@ZN1

Is that a VDSL modem for broadband over copper or an ONT used by a full fibre connection?

Re: Broken open reach plug

stereohaven — Sun, 02 Feb 2025 14:04:09 GMT

@ZN1 wrote:
We have been having work done on our new property. Realised our hub was no longer connecting and the modem had no lighting. Found that the plug pins had snapped. How can I get another open reach power cable?
image.jpg

The quickest way to get back up and running is by buying a generic brand version of the power supply off Amazon.

The quickest way to buy an official version is to pick up an ONT on eBay that includes the power supply.

The official way (I suspect), is to ask for an Openreach visit by raising a fault with Sky, which will take as long as it takes to resolve and may have a cost anyway as it is an internal fault (even if it is an accident).