topic Re: Sky Max Hub reconnects at vastly reduced speed after power cut in Broadband

Sky Max Hub reconnects at vastly reduced speed after power cut

Ticklertin — Sat, 01 Feb 2025 08:44:47 GMT

After a brief power outage inside my home (circuit breaker tripped), my Sky Max Hub reconnected OK, but at dramatically reduced speed (500 down to 92 - consistent for 3 days now). I had a similar issue previously but didn't relate it to a power outage. Sky support got my speed back, but only after finally resorting to a factory reset of the hub. I have approximately 18 devices connected to my wifi, which I have name/password changed to something less long, random and awkward to type in each time. I don't want to have to keep resorting to a factory reset after each power blip - I live in an area where these are pretty frequent. Any suggestions please? TIA.

Re: Sky Max Hub reconnects at vastly reduced speed after power cut

Mr+Flibbles+86 — Sun, 02 Feb 2025 08:28:11 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Max Hub reconnects at vastly reduced speed after power cut

Addie15 — Tue, 04 Feb 2025 08:28:04 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.