https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899618#M463920 <P>Finding a phone number to contact Sky Customer Service (pfft!!) has been almost as difficult as trying to report a total broadband and telephone outage online; but I have finally found a number to call!!!</P><P>&nbsp;</P><P>Despite the useless AI assistant repeatedly sending me back to the Sky "Service Checker", and that saying"There are no known service issues in your area", as soon as I ring 0 3 3 3 7 5 9 2 4 8 8 I get a recorded message saying "Hi and welcome to Sky, we're aware of an issue at your local telephone exchange which may affect services on your telephone line. If you are experiencing problems with your broadband or phone, press 1" after pressing 1 I get a message saying"we are working hard to fix this blah blah blah..."</P><P>&nbsp;</P><P>Meanwhile the Sky Service Checker still says everything is fine and dandy... 🤬</P><P>&nbsp;</P><P>&nbsp;</P> Sun, 02 Feb 2025 07:49:17 GMT KlunkerKingUK 2025-02-02T07:49:17Z https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899519#M463855 <P>Anyone else having trouble?</P> Sun, 02 Feb 2025 01:11:20 GMT https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899519#M463855 KarinaMurgel 2025-02-02T01:11:20Z https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899521#M463857 <P>Yes we're having problem in the GL5 area&nbsp;</P> Sun, 02 Feb 2025 01:13:47 GMT https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899521#M463857 Michelleflower 2025-02-02T01:13:47Z https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899522#M463858 <P>Hi I'm in GL10 and mines off as well</P> Sun, 02 Feb 2025 01:13:51 GMT https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899522#M463858 Sallou1 2025-02-02T01:13:51Z https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899525#M463861 <P>Website says no reported isaues in the area. Not quite sure how to go about reporting this. Do you know?</P> Sun, 02 Feb 2025 01:16:43 GMT https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899525#M463861 KarinaMurgel 2025-02-02T01:16:43Z https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899526#M463862 <P>GL11 same issue</P> Sun, 02 Feb 2025 01:18:37 GMT https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899526#M463862 Hannah11111 2025-02-02T01:18:37Z https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899527#M463863 <P>Yes suddenly dropped about 1am just now. We are GL5 too. Internet &amp; Voice lights are both orange.&nbsp;</P> Sun, 02 Feb 2025 01:22:27 GMT https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899527#M463863 Kerry777 2025-02-02T01:22:27Z https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899528#M463864 <P>Yeah same here in Stroud&nbsp;</P> Sun, 02 Feb 2025 01:23:55 GMT https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899528#M463864 Zac83 2025-02-02T01:23:55Z https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899529#M463865 <P>Same here. GL11. It also says connection and WiFi fine, but it isn't.&nbsp;</P> Sun, 02 Feb 2025 01:24:02 GMT https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899529#M463865 ZesCedric 2025-02-02T01:24:02Z https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899530#M463866 <P>Same here In GL3 Gloucester&nbsp;</P> Sun, 02 Feb 2025 01:25:19 GMT https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899530#M463866 Georgia+Partridge 2025-02-02T01:25:19Z https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899533#M463869 <P>Same here in Stroud near the police station</P> Sun, 02 Feb 2025 01:27:25 GMT https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899533#M463869 CelticTiger 2025-02-02T01:27:25Z https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899534#M463870 <P>Its out in GL6 too. Service checked a blatant lie too, all good according to it <span class="lia-unicode-emoji" title=":face_with_tears_of_joy:">😂</span></P> Sun, 02 Feb 2025 01:29:09 GMT https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899534#M463870 BT97 2025-02-02T01:29:09Z https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899535#M463871 <P>Yeah I'm down by slad road</P> Sun, 02 Feb 2025 01:29:55 GMT https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899535#M463871 Zac83 2025-02-02T01:29:55Z https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899538#M463873 <P>Does anyone know how to report it? Had a quick look around but not immediately obvious. Checked for 'outages in your area' but still getting 'everything looks good'.&nbsp;</P> Sun, 02 Feb 2025 01:34:32 GMT https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899538#M463873 Kerry777 2025-02-02T01:34:32Z https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899540#M463875 <P>Same here. Says it's fine but the wifi and voice lights are amber and all my devices say "connectes, no internet"</P><P>I've been sent around in circlea on the website as according to them there is no issue to be reported. Except there is.</P><P>Phone lines only open at 8am so I guess we're just stuck. Very irritating.</P> Sun, 02 Feb 2025 01:35:16 GMT https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899540#M463875 KarinaMurgel 2025-02-02T01:35:16Z https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899541#M464244 <P>Downdetector is showing a massive spike. Sky says everything is fine.<FONT size="2" color="#999999"><EM> (removed)</EM></FONT></P> <P>&nbsp;</P> <P><FONT size="2" color="#999999"><EM>MODERATOR NOTE: Inappropriate language removed.</EM></FONT></P> Mon, 03 Feb 2025 09:12:06 GMT https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899541#M464244 Down1 2025-02-03T09:12:06Z https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899545#M463879 <P>Same here, GL5 Bisley Old Rd. No internet and the orange internet light on router/hub despite resetting twice.</P><P>&nbsp;</P><P>Sky service checker says all is hunky dory with our connection and no reports in the area...&nbsp;</P> Sun, 02 Feb 2025 01:36:11 GMT https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899545#M463879 KlunkerKingUK 2025-02-02T01:36:11Z https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899543#M463878 <P>Yeah my connection checks shows all green i wish same could've shown to my router..all orange and sky is sleeping!!</P> Sun, 02 Feb 2025 01:36:29 GMT https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899543#M463878 DeepakSingh 2025-02-02T01:36:29Z https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899546#M463880 <UL><LI>Reset button on back still not helping either</LI></UL> Sun, 02 Feb 2025 01:38:22 GMT https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899546#M463880 Zac83 2025-02-02T01:38:22Z https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899547#M463881 <P>Time for bed anyway really <span class="lia-unicode-emoji" title=":rolling_on_the_floor_laughing:">🤣</span> It's trying to tell me something. Hopefully they fix it by the morning!&nbsp;</P> Sun, 02 Feb 2025 01:38:32 GMT https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899547#M463881 Kerry777 2025-02-02T01:38:32Z https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899548#M463882 <P>Same problem here on Langtoft Road says it's fine when I run the tests and no problem reports yet clearly it is a local thing <span class="lia-unicode-emoji" title=":face_with_rolling_eyes:">🙄</span></P> Sun, 02 Feb 2025 01:40:24 GMT https://helpforum.sky.com/t5/Broadband/Broadband-stopped-working-completely-GL5-Anyone-else-having-problems/m-p/4899548#M463882 JONES_25 2025-02-02T01:40:24Z