topic Re: Red light on sky hub in Broadband

Red light on sky hub

Sammybby93 — Sat, 01 Feb 2025 18:44:23 GMT

Can someone please help. I have tried everything to connect the sky hub and customer service dosnt go through to a real person to discuss the issues. the red light just keeps coming on as soon as it is reconnected.

Re: Red light on sky hub

Chrisee — Sun, 02 Feb 2025 07:42:34 GMT

@Sammybby93 see this page for what the red light means see https://www.sky.com/help/articles/hub-lights-explained-start and what to do. If calling Sky stay on the line tell the bot you need to report a technical fault.

Re: Red light on sky hub

Mr+Flibbles+86 — Sun, 02 Feb 2025 08:35:53 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Red light on sky hub

Sammybby93 — Sun, 02 Feb 2025 13:20:57 GMT

I have managed to get in touch with the sky customer service team to arrange a engineer to come out.

Thank you.

Re: Red light on sky hub

Lisa-P1987 — Sun, 02 Feb 2025 13:21:51 GMT

Thanks for updating us, I will close the invite for now 🙂