topic Re: SKY MAX APP in Broadband

SKY MAX APP

Cox159 — Wed, 29 Jan 2025 11:47:09 GMT

Good Morning, I have had my Sky Max 5 months now and it's still not working, the app doesn't work, and the pod won't connect. I can only get wifi in one room, my Ring doorbell can't get signal. All I get from Sky is my complaint has been up upgraded. I have asked to speak to someone higher up the chain of command but can't get past the initial contact. We have been with sky 23 years and never been so digusted with their service, I'm afraid if something doesn't happen soon we shall be parting company.

Peter Cox

Re: SKY MAX APP

TimmyBGood — Wed, 29 Jan 2025 11:55:11 GMT

@Cox159

There isn't a 'Sky Max app'.

Presumably you mean the Max Hub settings in the My Sky app: what's not working?

Re: SKY MAX APP

Cox159 — Sat, 01 Feb 2025 12:38:19 GMT

Hi, can't install mysky app, keeps going round in circles when trying to install, always worked before we upgraded!!! to sky max. but the main problem is that the sky pod won't connect and the router won't upload to the sky Max system, The engineer has been out twice but could not get it to work, I have phoned dozens of times but get the same responce every time -- your complaint has been escalated. we have been with Sky over 25 years, not 23 as previously stated. Thanks for your reply.

Kind Regards

Peter Cox

Re: SKY MAX APP

Robertson-L — Sat, 01 Feb 2025 13:36:21 GMT

5 months?! I upgraded this week and my internet has been a shambles since .. like you my hub won't complete set up within the my sky app and the technical team have not been helpful .. your message does not fill me with hope! This is supposed to be their most advanced system and yet the service I've received since upgrading has been awful ..

Re: SKY MAX APP

Cox159 — Sun, 02 Feb 2025 12:40:29 GMT

Good Morning, we used to get an occasional text to say they were looking into it but had nothing for the last two months. I suppose if we keep paying up every month there is no urgency on their part to rectify the situation. If they would only let us know what the problem is and keep us updated we could probably live with that. We have the same problem with our mobile phones, we have to stand in the bay window on one leg to get a signal, we are both in our 80s so standing on one leg may be a problem going forward!

Kind Rgards

Peter Cox