topic Re: Max Pods in Broadband

Max Pods

MJS4 — Fri, 31 Jan 2025 12:55:42 GMT

Hi,

I know there has been several posts about this before but I am getting frustrated with that total lack of customer service I'm receiving for a

product I am paying for.
My broadband is generally ok, It's just patchy in a few of the rooms up stairs, I upgraded on ordering to Sky max hub. Supposedly you can get boosters for this to resolve such issue.
But how do you get them??????

several calls - chatbot round in circles,

how do I go about getting these pods ?

Re: Max Pods

Chrisee — Fri, 31 Jan 2025 15:22:03 GMT

@MJS4 you do need to speak to Sky so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

Re: Max Pods

Greenfingers001 — Fri, 31 Jan 2025 15:50:52 GMT

Thanks for escalating this. We’ve sent @MJS4 an invite to chat.

Re: Max Pods

Ben_uk — Fri, 31 Jan 2025 19:45:25 GMT

There's no extenders they can only send the Sky Max router and it's a new 18 month contract for the router. They explained on phone sky don't offer extenders

really stuck since WiFi router I've got the signal keeps cutting out if you're about 7 -10 or more meters from WiFi router and speed drops from 500 to 50 Mbps.

EE router is WiFi 7 - sky typically is WiFi 5 etc it's a few years old now the SE203. WiFi keeps cutting out.

Re: Max Pods

TimmyBGood — Sat, 01 Feb 2025 10:10:02 GMT

@Ben_uk wrote:

There's no extenders they can only send the Sky Max router and it's a new 18 month contract for the router. They explained on phone sky don't offer extenders

That's not correct: the Max Hub has matching 'pod' boosters, as clearly illustrated in the Max publicity pictures and referred to many times in this forum and the Sky help pages. The Max Hub is WiFi 6.

The confusion may be that booster pods are only available where the subscriber has added the WiFi Max subscription supplement to their account. Pods are claimed retrospectively (none are sent with the Max Hub) and Sky minimum term contracts are now 24 months in the UK.

The Sky Broadband Hub (SR203) has its own booster of a different design to the Max pod, available to Broadband Boost subscribers.

https://www.sky.com/help/articles/sky-wifi-booster

Incidentally the default EE Hub is also WiFi 6, with the WiFi 7 model being an additional cost item.

Re: Max Pods

Ben_uk — Sat, 01 Feb 2025 12:14:37 GMT

The problem is sky didn't offer the boosters on the super fast hub and the Standard Router WiFi is very weak. The broadband boost guarantee only covers you if you can't get more than 3 MBPS in all rooms. Even with a faster Speedtest the WiFi cuts out intermittently and problems with video streaming and browsing internet.

Re: Max Pods

MJS4 — Tue, 11 Feb 2025 13:11:47 GMT

Hi,

Ive tried personal messaging but doesn't work.

please can you provide link to destination

for upload picture of setup that was provided in chat.
We were involved in a car crash that day and chat has been deleted since.......