topic Re: Red light on hub in Broadband

Red light on hub

Dean131 — Sat, 01 Feb 2025 06:35:22 GMT

I have a red light on my hub and I've tried the checks as requested and it's stating that the internet, and TV are not working, I've tried resetting the hub, what can it be.

Re: Red light on hub

Chrisee — Sat, 01 Feb 2025 07:50:38 GMT

@Dean131 a red light on the white Sky Max hub means the hub has cost connection to the exchange. Use this troubleshooter to see what to do https://www.sky.com/help/articles/hub-lights-explained-start

Re: Red light on hub

Dean131 — Sat, 01 Feb 2025 08:00:29 GMT

I have tried this and everything, broadband, TV etc is not working I have the red triangle stating everything is not working.

Re: Red light on hub

Dean131 — Sat, 01 Feb 2025 08:30:22 GMT

So I've done the automated tests on the phone and spoke to a sky advisor, who also did the same tests, to be told it could be upto three days for an engineer to come out, WOW !!!

Re: Red light on hub

Dean131 — Mon, 03 Feb 2025 06:51:22 GMT

All was resolved I believe a problem in a surrounding street