topic Inconsistent broadband in Broadband

Inconsistent broadband

PortStMaryBoy — Sat, 01 Feb 2025 01:29:34 GMT

Getting a really inconsistent service .

all sky's checks tell me all is fine but it's plainly not.
anyone else having issues?

Re: Inconsistent broadband

PortStMaryBoy — Sat, 01 Feb 2025 01:39:01 GMT

I currently have no broadband connection (I have turned off WiFi to type this)

I can connect to my router and have made no changes for literally years

Vurrently trying to figure how to log a ticket 😖

Re: Inconsistent broadband

Daniel0210 — Sat, 01 Feb 2025 03:10:39 GMT

@PortStMaryBoy
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them in the morning to report it (dial 150 free from your Sky Talk landline).

Any engineer visit that’s required is likely to be delayed due to the disruption from the recent storms.

Re: Inconsistent broadband

PortStMaryBoy — Sat, 01 Feb 2025 10:24:32 GMT

Thank you 🙏