topic No broadband connection and service checker errors in Broadband

No broadband connection and service checker errors

Deej2 — Fri, 31 Jan 2025 21:34:17 GMT

I've had no broadband since sometime yesterday, I was able to go through the service checker last night but foolishly decided not to book an engineer and leave everything off and disconnected overnight. Only the internet light is orange, others are fine. Box is also only 6 months old.

No change this morning when I plugged everything in but the service checker now doesn't work to let me book an engineer. I've been having the "Sorry that didn't work, service checker is down..." message the last few hours.

Any chance to get an escalation from here for a live chat in the morning please?

Re: No broadband connection and service checker errors

caesarome — Fri, 31 Jan 2025 21:43:14 GMT

@Deej2 wrote:

Any chance to get an escalation from here for a live chat in the morning please?

@Deej2

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

Re: No broadband connection and service checker errors

Lisa-P1987 — Sat, 01 Feb 2025 11:14:37 GMT

Thanks for escalating this. We’ve sent Deej2 an invite to chat.