topic No internet for over a week. in Broadband

No internet for over a week.

XiJinping — Fri, 31 Jan 2025 15:58:52 GMT

No internet for over a week.

We can only use the mobile network that we pay for ourselves

How long will it take to repair it? Will there be any compensation plan?

Re: No internet for over a week.

Daniel0210 — Fri, 31 Jan 2025 16:02:32 GMT

@XiJinping
In the UK two WORKING days is the service level agreement between ISP’s and Openreach for fixing a fault, The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).

(Unfortunately there’s no such scheme in place for customers in the Republic of Ireland).

Re: No internet for over a week.

XiJinping — Fri, 31 Jan 2025 17:16:08 GMT

Do I need to take the initiative to apply for compensation?

I understand that this typhoon was an unexpected natural disaster, but it also took too long to repair.

Thank you for the information

Re: No internet for over a week.

Daniel0210 — Fri, 31 Jan 2025 17:37:39 GMT

@XiJinping

A big storm indeed but as stated above :- If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.