Connected but no internet

Pecko — Fri, 31 Jan 2025 07:15:05 GMT

I have no internet despite Sky diagnostics saying everything g is ok. Reading through various threads on here I tried all the diagnostics last night, and then left everything switched off over night in the hope it would reset by now. Still the same problem. On the surface, everything looks good, but I have no internet. I have to work from home today. Can someone please help?

Re: Connected but no internet

Daniel0210 — Fri, 31 Jan 2025 07:31:37 GMT

@Pecko
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

Any Openreach visit that’s required is likely to be delayed due to the disruption from the recent storms.

topic Connected but no internet in Broadband

Connected but no internet

Re: Connected but no internet