Poor WiFi

RB1984 — Wed, 29 Jan 2025 18:17:20 GMT

We have always had poor WiFi but recently it's become so bad that streaming tv shows is unwatchable. The open reach box is situated in a cupboard downstairs (house is a three storey property). The sky MAX router is in the cupboard connected to the Ethernet cable. Despite a guarantee of 430mbs in every room I am lucky if it tops 170mbs. I purchased a PS portal and it's unplayable due to the lag and constant WiFi dropping out. Sky claim there's nothing wrong and tell me to move the router but that means a lot of remedial work. Guess I'm off to virgin media in march when the contract is up as that has VM points all through the house. Has anyone had a similar issue and if so what was the workaround? Thanks in advance.

Re: Poor WiFi

Mr+Flibbles+86 — Thu, 30 Jan 2025 11:19:00 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Re: Poor WiFi in Broadband

Poor WiFi

Re: Poor WiFi