topic Re: Poor internet connection since being issued with new router in Broadband

Poor internet connection since being issued with new router

Anne2611 — Wed, 29 Jan 2025 16:06:40 GMT

Since being issued with new router in December our internet connection is weak and intermittent away from the router even with Max hub.

It's certainly not improved our connection and some days it's actually weaker.

please help/advise.

thank you

Anne Lumbers

Re: Poor internet connection since being issued with new router

Mr+Flibbles+86 — Thu, 30 Jan 2025 11:17:25 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147