No

Tracey+louisr — Thu, 30 Jan 2025 01:23:03 GMT

Every green lightnings hub apart from Internet no Internet since 10.20 pm still no Internet now r u having a issue your end all bills r payed

Re: No

Tracey+louisr — Thu, 30 Jan 2025 01:24:02 GMT

if not back on by morning want an engineer to come out

Re: No

Tracey+louisr — Thu, 30 Jan 2025 01:24:46 GMT

Why is my broadband not working

Re: No

Daniel0210 — Thu, 30 Jan 2025 06:27:30 GMT

@Tracey+louisr
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services on here.

If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If the service checker is still not telling you that Sky are aware you may need to call them to report it (dial 150 free from your Sky Talk landline).

Any Openreach visit that’s required is likely to be delayed due to the disruption from the recent storms.

topic Re: No in Broadband

No

Re: No

Re: No

Re: No