topic Re: "Is this email from Sky genuine re. "An update on your broadband hub" in Broadband

"Is this email from Sky genuine re. "An update on your broadband hub"

Teruel — Mon, 27 Jan 2025 13:18:37 GMT

Just got this. Is it legit? I'm not clicking on any links until I know for sure 🙂

At Sky we are always looking to bring the latest innovative technology to our customers. As we do this, we’re always making improvements to our infrastructure to enhance both its reliability and performance.

In 2022, the UK government published a new security framework to make the UK’s telecommunications infrastructure more resilient.

In line with government guidance, we wanted to let you know while your hub continues to keep you connected to the internet, it will stop receiving service and security updates on the 31 December 2025. To review your options, including how to update or change your hub, visit our portal here. You’ll need to have your Sky ID and password ready to log in.

Re: "Is this email from Sky genuine re. "An update on your broadband hub"

SKY1992bf — Mon, 27 Jan 2025 13:21:05 GMT

@Teruel if it contains links it's a scam

Re: "Is this email from Sky genuine re. "An update on your broadband hub"

GD1 — Mon, 27 Jan 2025 13:23:34 GMT

@Teruel If the email asks you to follow a link then it is a scam email as Sky would never ask you to follow any links instead you would be asked to login to your account or call them.

Re: "Is this email from Sky genuine re. "An update on your broadband hub"

Teruel — Mon, 27 Jan 2025 13:22:15 GMT

Thank you, that's what I thought. It's a very well done email in terms of appearance.

Re: "Is this email from Sky genuine re. "An update on your broadband hub"

TimmyBGood — Mon, 27 Jan 2025 13:23:59 GMT

@SKY1992bf wrote:

@Teruel if it contains links it's a scam

@GD1

Not necessarily, because the information is actually correct regarding Q Hubs, and I wouldn't put it past Sky be foolish enough to require a login for the purpose of Q Hub replacement, which is going to be a major project.

I think we'd better ask elsewhere.

Re: "Is this email from Sky genuine re. "An update on your broadband hub"

SKY1992bf — Mon, 27 Jan 2025 13:24:22 GMT

@TimmyBGood wrote:
@SKY1992bf wrote:
@Teruel if it contains links it's a scam
Not necessarily, because the information is actually correct regarding Q Hubs, and I wouldn't put it past Sky be foolish enough to require a login. I think we'd better ask elsewhere.

@TimmyBGood @GD1 i will do the honours

Re: "Is this email from Sky genuine re. "An update on your broadband hub"

Teruel — Mon, 27 Jan 2025 13:25:13 GMT

Thanks all 👍

Re: "Is this email from Sky genuine re. "An update on your broadband hub"

caesarome — Mon, 27 Jan 2025 13:30:15 GMT

I have received this email and I'm pretty sure it is a legit one.

Re: "Is this email from Sky genuine re. "An update on your broadband hub"

SKY1992bf — Mon, 27 Jan 2025 13:34:23 GMT

I've asked for clarification so we'll know soon enough hopefully

Re: "Is this email from Sky genuine re. "An update on your broadband hub"

MagicBoy — Mon, 27 Jan 2025 13:55:26 GMT

Not a scam. It's legit,

Re: "Is this email from Sky genuine re. "An update on your broadband hub"

SKY1992bf — Mon, 27 Jan 2025 14:00:31 GMT

@MagicBoy wrote:
Not a scam. It's legit,

@MagicBoy how can you be 100% sure as discussed sky doesn't usually links in there emails, hence why we are seeking clarification sky

accesing the link without such clarification is done at customers own risk

Re: "Is this email from Sky genuine re. "An update on your broadband hub"

MagicBoy — Mon, 27 Jan 2025 14:09:12 GMT

I agree it's a little odd. I got the email (owning a Sky Q Hub) , and I've successfully ordered a replacement :

The link goes to a Sky owned domain that checks out, and all the certificates are present and correct.

Re: "Is this email from Sky genuine re. "An update on your broadband hub"

MagicBoy — Mon, 27 Jan 2025 14:10:55 GMT

Re: "Is this email from Sky genuine re. "An update on your broadband hub"

lloydhend — Mon, 27 Jan 2025 14:20:26 GMT

I have had the same email, is it legit as I had a slightly different one recently that turned out to be a scam

Re: "Is this email from Sky genuine re. "An update on your broadband hub"

SKY1992bf — Mon, 27 Jan 2025 14:38:48 GMT

Sky have confirmed that it is a genuine email

Re: "Is this email from Sky genuine re. "An update on your broadband hub"

lloydhend — Mon, 27 Jan 2025 14:40:13 GMT

Just phoned up and it turns out I do need an updated hub which has been ordered but he said he can't see that I was sent the email so the jury's out on that one.

Re: "Is this email from Sky genuine re. "An update on your broadband hub"

SimKar — Wed, 29 Jan 2025 07:47:04 GMT

My new sky hub id coming today but I'm still worried. Rang sky 3 times, I guy said it was a scam but the other two didn't.

Re: "Is this email from Sky genuine re. "An update on your broadband hub"

Chrisee — Wed, 29 Jan 2025 07:57:05 GMT

@SimKar unfortunately you hit an agent who hadn't read their weekly update as Sky have briefed their internal teams. Sky have to replace older flat Q hubs in batches as they are becoming obsolete but there are still several millions in use so this is a big project.

Re: "Is this email from Sky genuine re. "An update on your broadband hub"

SimKar — Wed, 29 Jan 2025 08:22:45 GMT

A message has appeared in my Sky app messages section so I guess I have nothing to worry about. The original email from Sky had a link in it that I thought we weren't supposed to click on

Re: "Is this email from Sky genuine re. "An update on your broadband hub"

SimKar — Wed, 29 Jan 2025 08:26:13 GMT

What is the best phone number to ring sky on? I used 0... 759 3977