topic Re: Compensation for my broadband issues in Broadband

Compensation for my broadband issues

RIV3TH3AD — Wed, 29 Jan 2025 20:24:57 GMT

I'm writing to get an update on how long it will take for a compensation package

Re: Compensation for my broadband issues

TimmyBGood — Wed, 29 Jan 2025 20:31:22 GMT

@RIV3TH3AD

Sky says

When you’ll get your compensation

We’ll pay any compensation you’re due within 30 days of:

Fixing your Broadband & Talk
Your missed appointment
Activating your Broadband & Talk

https://www.sky.com/help/articles/auto-compensation

Re: Compensation for my broadband issues

Petropetro10 — Thu, 30 Jan 2025 19:46:47 GMT

I have received a email with my situation and they said by email I will receive a amount with compensation on 30 days but I have 60 days and I didn't receive nothing please have a look on my account and solve the case!

Re: Compensation for my broadband issues

Daniel0210 — Thu, 30 Jan 2025 19:56:05 GMT

@Petropetro10

If the auto compensation hasn't been applied as a credit to your Sky account yet you'll need to call Sky.