topic Connection issue in Broadband

Connection issue

Ry79 — Wed, 29 Jan 2025 18:40:43 GMT

Hi. Our connection tests are saying all is well, but our TV won't connect to the router all day long. The TV says to to 'complete connection' hold down the WPS button on the router. We have done thsi several times but it does nothing.

Thank you

Re: Connection issue

Mr+Flibbles+86 — Thu, 30 Jan 2025 11:20:24 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Connection issue

Lisa-P1987 — Sat, 01 Feb 2025 11:39:58 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks